Privacy Policy

1. Introduction

Privacy is a fundamental right. TekBay Academy Pvt. Ltd. (PAN: 623530898) (hereinafter referred to as the “TekBay Academy”, “Company”, “we”, “us”, or “our”) is committed to protecting your privacy and safeguarding your personal data.

This Privacy Policy describes how we collect, use, disclose, and protect your information when you access or use our website https://tekbay.academy/ and any related applications, services, or platforms (collectively, the “Platform”).

This Privacy Policy applies to all users of the Platform, including visitors, registered users, and any individuals who interact with our services in any manner.

By accessing or using the Platform, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy.

2. Data Collection and Use

2.1 Types of Data Collected

• Personal Information: Includes your name, contact details (such as email and phone number), account credentials, educational details, and other identifiers.
• Learning Data (Educational Records): Includes course progress, session logs, submissions, assessments, and related learning activity.
• Technical and Usage Information: Includes device identifiers, IP address, browser details, operating system, cookies, and usage analytics.
• Payment Information: All payment transactions are processed through secure third-party payment service providers. TekBay Academy does not store, process, or have access to full payment card details such as card numbers, CVV, or banking credentials.
• Third-Party Data: We may receive limited information from educational institutions with which we have Memorandums of Understanding (MOUs), as well as from third-party service providers such as payment processors, analytics providers, authentication services, and other operational partners necessary for the functioning of the Platform.

2.2 Purposes of Data Use

We use collected data to:

• Provide, personalize, and improve learning services
• Manage user accounts and course access
• Process payments and maintain transaction records
• Communicate with users, including support and service updates
• Improve platform functionality, security, and fraud prevention
• Comply with applicable legal and contractual obligations

2.3 Legal Basis for Processing

We process personal data only where we have a valid legal basis to do so, including:

• Consent: When you provide clear permission for us to collect and use your personal data, such as during account creation or service usage.
• Contractual necessity: When processing is required to provide our services, including course access, learning features, and user account management.
• Legitimate interests: When processing is necessary for the operation and improvement of the Platform, including security, fraud prevention, service optimization, and user experience enhancement, provided such interests do not override your fundamental rights.
• Legal obligations: When we are required to process or retain data to comply with applicable laws, regulations, or lawful requests from authorities.

3. Child & Student Data Protection

TekBay Academy provides professional and technical training services. Our Platform is not directed to children, and users under the age of 18 may only use the Platform in compliance with applicable laws.

Where required by law, we may obtain verifiable parental or legal guardian consent before collecting or processing personal data of users under 18.

We do not knowingly collect personal data from minors without appropriate authorization. If we become aware that such data has been collected, we will take reasonable steps to delete it promptly.

Parents or legal guardians may request access to, correction of, or deletion of a minor’s personal data by contacting us at: apprenticeship@tekbay.academy.

4. Institutional Engagements and Educational Data

TekBay Academy may enter into collaborations or formal agreements with educational institutions, including colleges and training partners, to facilitate awareness and access to its services.

Where such arrangements involve the collection or processing of learner-related data in connection with such institutions, TekBay Academy will handle such data in accordance with applicable laws and the terms of the relevant agreements.

Additional terms or policies may apply to users accessing the Platform through such institutional arrangements.

5. Data Sharing and Disclosure

We may share your information only in the following cases:

• With educational institutions (where applicable under MOUs) for coordination and access-related purposes
• With third-party service providers for technical, operational, and analytical support, all bound by confidentiality obligations
• With government or regulatory authorities where required by law

We do not sell, rent, or use personal data for unrelated advertising purposes.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Maintain user sessions
• Improve platform performance
• Analyze usage patterns

Users may control or disable cookies through browser settings. Some features may not function properly if cookies are disabled.

7. Data Security

We implement appropriate industry-standard technical and organizational security measures to protect personal data, including encryption, access controls, secure systems, monitoring mechanisms, and regular security reviews.

Access to personal data is restricted to authorized personnel only who require such access for operational or service-related purposes.

While we take reasonable precautions to protect personal data, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. International Data Transfers

Your information may be processed or stored in countries other than your country of residence, including where our service providers or infrastructure are located.

Where such transfers occur, we take reasonable steps to ensure that your data is protected in accordance with applicable data protection standards and appropriate safeguards.

9. Data Retention and Deletion

We retain personal data only for as long as necessary to fulfill the purposes described in this Privacy Policy, including providing services, maintaining user accounts, resolving disputes, and complying with legal obligations. A longer retention period may apply where required by applicable law.

Certain data, such as session records and unshared learning materials, may be retained for a limited period in accordance with our internal retention policies or deleted when no longer required for service delivery, account deactivation, or feature downgrade.

When personal data is no longer required, it is securely deleted or anonymized.

Users may request deletion of their personal data by contacting us at: apprenticeship@tekbay.academy. Such requests will be processed in accordance with applicable legal and operational requirements.

10. User Rights

Depending on applicable laws, users may have the following rights regarding their personal data:

• Right to access: You may request a copy of the personal data we hold about you.
• Right to correction: You may request correction of any inaccurate, incomplete, or outdated information.
• Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time. This will not affect processing already carried out before withdrawal.
• Right to deletion: You may request deletion of your personal data, subject to legal, contractual, or operational requirements that may require us to retain certain information.

To exercise any of these rights, please contact our Grievance Officer at apprenticeship@tekbay.academy.

We may require verification of identity before processing such requests and will respond within a reasonable timeframe in accordance with applicable laws.

11. Third-Party Websites and Services

Our Platform may contain links to third-party websites or services that are not operated or controlled by TekBay Academy.

We are not responsible for the privacy practices, content, or policies of such third-party websites or services.

We encourage users to review the privacy policies of any third-party services before interacting with them.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will notify users through the Platform or via email where appropriate.

Continued use of the Platform after such updates constitutes acceptance of the revised Privacy Policy.

13. Contact and Grievance Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, you may contact our Grievance Officer: apprenticeship@tekbay.academy.